18000 Studebaker, Suite 700, 90703, Cerritos, California
+1 (562) 467-6963‬
ENG / ESP






Payment
Options



Dear Valued Customer,

FirmAuto USA recently changed its payment processing system.

If you have any further questions regarding your account, please call us at
(562) 467-6963
or send us an email to customerservice@firmautousa.com
Download WPM App for IOS here
Download WPM App for ANDROID here

We appreciate that you have chosen FirmAuto USA for your car financing solutions. Our team is committed to ensuring that you receive excellent service.




Pay Here


Customer Service: (877) 854-5688








Recurring Payment / ACH

Single Payment Online

Pay Here

Single Payment By Phone



Customer Service: (877) 854-5688

Single Payment By Mail





Other Payment Options




PAYMENT DISCLOSURES
INSURANCE REQUIREMENTS
NOTICES
CREDIT REPORTING NOTIFICATIONS
ADDRES AND PHONE NUMBER CHANGES
CUSTOMER FORMS




Flexible
Finance Programs



Horizontal Acordion


SSN: Mandatory / ITIN
Not accepted
APR
From 9%, to be determined by deal structure and applicant credit
Bureau score type
TransUnion VantageScore 4.0
Minimum down payment
0%
Maximum term
84 months
Maximum amount financed
$50,000.00
Mileage
Less than 120,000
Maximum vehicle age
10 years

Bankruptcies
No open BK or BK dismissed/discharged in the last 24 months.
Repossessions
No repossessions or auto charge-offs in the last 24 months.
Contracts
Simple interest arbitration only.
Eligible title
Clean only.


Minimum job time
1 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory


Minimum job time
2 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory


Minimum job time
3 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
10 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory

Premier Program
Credit Score 500+

Minimum job time
3 months proof of income
Minimum residence time
NA
Proof of income
Mandatory**
References
NA
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Not Mandatory***
Landline/Cell phone bill
Mandatory

Premium Flex
Credit Score 500 and above

Minimum job time
1 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory

Standard Flex
Credit Score 401- 499

Minimum job time
2 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory

First Flex
Credit Score No score - 400

Minimum job time
3 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
10 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory






Bankruptcies
Yes. More than 3 years closed accepted.
Repossessions
Yes. More than 3 years accepted.
Contracts
Simple interest arbitration only.
Eligible title
Clean title only.
Ineligible titles
Salvage, junk, rebuilt, water damage, storm damage, lemon, or crash test branded titles.
Ineligible vehicles
Gray market, fire damage, recycled, strip, taxi, and police vehicles.


FAQ


What is the Company's Contact Information, and where is the Company located?

Customer Service Department:
Westlake.
Tel: (877) 854 5688
Email: welcome@wpmservicing.com
P.O. BOX 76809
Los Angeles, CA

Corporate Office:
FirmAuto USA Inc.
18000 Studebaker, Suite 700
Cerritos, California 90703
Office: (562) 467-6963
Fax: (562) 467-6999

If I have questions concerning my vehicle, who do I contact?

You always should contact the Dealership where you purchased your vehicle. This is where most if not all questions can be addressed to your satisfaction concerning your purchase.

How do I get a copy of my recent statement?

You can call Customer Service and speak with a Customer Service representative at (562) 467-6963, or email us at: welcome@wpmservicing.com

How do I get a payoff amount for my loan?

You can call Customer Service and speak with a Customer Service representative at (562) 467-6963, or email us at: welcome@wpmservicing.com

What should I do if I am in an accident?

Contact your insurance company to file a claim. You will also need to notify our Customer Service Department about the accident and provide the necessary information: (877) 854 5688, or email us at: welcome@wpmservicing.com If the vehicle is deemed a total loss, please have your insurance company contact us.

How do I change my billing address or phone number information?

For any address or phone number change, please complete this form.
If mailing address is a P.O Box, the Residence Address section on the right MUST br completed.

Please complete the form and send it to:
Email: welcome@wpmservicing.com

Who can I call if I have any questions?

You can call Customer Service and speak with a Customer Service representative at (562) 467-6963, or email us at: welcome@wpmservicing.com



FirmAuto USA

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Customer Service / Complaints

For any general question, or make a payment, please call 562-467-6963. Our customer service representatives are available from Mon-Fri: 9AM to 5PM PT.

If you would like to report a problem or file a complaint, contact our Complaints Department at 562-467-6963 or email your complaint to customerservice@firmautousa.com. Please include your account number on all correspondences. We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.




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