For any general question, or make a payment, please call 562-467-6963. Our customer service representatives are available from Mon-Fri: 9AM to 5PM PT.
If you would like to report a problem or file a complaint, contact our Complaints Department at 562-467-6963 or email your complaint to customerservice@firmautousa.com. Please include your account number on all correspondences. We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.